Policies & Overview
We want your event experience to be stress-free, so here’s a simple breakdown for our bookings and event policies. These help keep everything smooth and fair for both you and Light Haus.
Booking, Retainer Fee, & Payment
Quote Provided: Once an inquiry is submitted, a personalized quote will be provided based on your event needs.
Agreement: If you would like to move forward after reviewing quote, an agreement will be sent for your review and sign.
Retainer Fee: A non-refundable retainer fee requited to secure your date.
Balance Due: Remaining payment is due 7 days before your event. You will receive email reminders leading up to the due dare.
Last Minute Bookings: If booking within 7 days of event, full payment is required at the time of booking.
Accepted Payment Methods: Zelle, Cash, Cashapp and Venmo.
Rescheduling, Cancellations, & Refunds
The Client may request to reschedule the event, but it must be done at least 7 days before the original date and is subject to the Light Haus availability.
Light Haus will try to accommodate rescheduling, but if unavailable, the non-refundable retainer fee will be kept and the agreement between both parties ends with no further obligation.
Cancellation requests must be made in writing (via email on text) at least 7 days before the events.
In case of cancellation, the retainer fee is non-refundable.
Venue Access, Setup, & Breakdown Requirements
Light Haus will need access to the venue at least one hour before the event starts for setup.
Sufficient power outlet access will be required.
The photo booth require Wi-Fi access for photo & media files to be sent to guests. If there is no available Wi-Fi access, the file will in a queue and sent once a Wi-Fi connection is established.
Light Haus will need a minimum of one hour for breakdown.
Please note, setup and breakdown times are included in our package at no additional cost.